Frequently Asked Questions
Everything you need to know about bringing a piece of the Shire home.
Do you ship your merchandise internationally?
Yes, we offer worldwide shipping from New Zealand. Shipping costs and delivery times are calculated at checkout based on your destination and the weight of your order.
How can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey from Hobbiton to your door.
What is your return policy for damaged or incorrect items?
If your items arrive damaged or are incorrect, please contact our support team within 14 days of receipt with photos of the product. We will arrange a replacement or a full refund.
Are the collectibles sold online the same as those in the physical gift shop?
Yes, our online store features the same authentic, high-quality merchandise available at the Hobbiton Movie Set gift shop in Matamata, including exclusive apparel and replicas.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
How are fragile items like glassware and ceramics packaged?
We take great care in packaging our delicate items using custom-fitted protective materials and shock-absorbent layers to ensure they survive their travels across Middle-earth safely.